We want our customers’ apps to be a success as much as they do. Therefore, we are keen to keep working with them after the app has been put live. We offer all the traditional support services which means we’ll fix issues as they arise etc. but we don’t want it to stop there, we want to help our customers improve their apps and make them a real success story.
With that in mind we offer three levels of support or ‘Aftercare’ as we prefer to call it; Monitor, Support and Evolve. These options mean that you can select a level of service which best meets your needs and budget.
Monitor: If your budget is tight, but you still want to know what’s going on with your app then this is the level for you. We will monitor the app and report to you on a monthly basis information related to app issues and active users. You will have priority access to our support team of experts and we’ll guarantee discounted rates for the duration of the contract.
Support: If your app is business critical and you need that extra level of comfort that all is well with the world, Support will be for you. Support offers all the above, but you’ll also get development hours included in the contract to put towards any issues or fixes. In addition to access to our support team you get access to our technical help desk which is ‘personed’ by experienced mobile experts. This team is ready to answer any question you might have about a wide range of subjects. They are a great resource if you have limited in-house technical expertise.
Evolve: If your app is business critical and needs to keep pace with the competition then evolution is what it needs. Again, evolve offers everything in the above with the addition of extra hours, KPI monitoring and reporting, App Store review monitoring and quarterly app performance reviews where the same team that worked with you to design your app, work together to make recommendations for improvements, new technologies that could be used and propose these to you in upgrade packages (quoted at your preferential day rate).