These support services typically include:
- Unlimited telephone support
- On-site visits
- Guaranteed response times
- Management reviews
- Application enchancements
- Disaster recovery
In addition to this, we run our own issue logging and tracking software, CallTrack.
This is a web-based system which allows users to view issue resolution progress, alter
priorities and report back on issue testing, all through a web browser.
If you are a supported customer and wish to log in to CallTrack, please click
here.